We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Just Imagine Handcrafted purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below:

• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your justimaginehandcrafted.com return to:

Just Imagine Handcrafted
Attn: Returns/Exchanges Dept
2540 27th Ave NE
Naples, FL 34120

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.justimaginehandcrafted.com may be accepted for a return. Items purchased from justimaginehandcrafted.com cannot be returned or exchanged at retailers that sell Just Imagine Handcrafted products..

Please contact customer service with any questions by email at customerservice@justimaginehandcrafted.com or by phone at 1-239-238-6712 (M-F 9AM-5PM EST)

Please Note: Empty containers cannot be accepted for refund.


EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on justimaginehandcrafted.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, we may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package:

Just Imagine Handcrafted
Attn: Returns/Exchanges Dept
2540 27th Ave NE
Naples, FL 34120

Please contact customer service with any questions by email at customerservice@justimaginehandcrafted.com or by phone at 1-239-238-6712 (M-F 9AM-5PM EST)

Please Note: Empty containers cannot be accepted for an exchange.